A chatbot provides fast, reliable answers to all questions
Chatbots provide direct, mobile access to important data for informed business decisions.
A chatbot is a fully automated technical dialogue system based on programmed routines, databases, internet research and artificial intelligence (AI). This technology can provide employees with corporate data from all source systems and pre-calculated KPIs with just a few clicks or keywords, helping them to make better, data-based decisions. Even live data can be displayed with second-level precision. Chatbots are often used as an interface between customers and the company, but can also be used to increase internal efficiency – as in the case of our customer, who uses chatbots directly for regular real-time updates in production.
Starting point
- Complex and different software for the individual departments
- Lack of an authorization concept for access to company data
- Lack of mobile access to important company data
- Long calculations of KPIs
Solution
- Selecting a chatbot (e.g. MS Botframework)
- Implementation of an authorization concept or integration of existing user administration
- Connecting all source systems to the bot
- Definition of the interaction possibilities with the bot
Customer benefits
- Availability of second-level precision live data with a single click
- Enabling spontaneous but informed business decisions
- Mobile retrieval of company data
- Cross-platform availability incl. User management
Customer
Ursapharm
Branch
Pharmacy
Consulting field
Digital Processes
Change and transformation support
Technology
More about the topic
Work more efficiently thanks to Data Alerts
Further testimonials
Filter
Do you have any more questions?
Locations
South
H&Z.digital GmbH
Max-Joseph-Str. 6
80333 München
North
H&Z.digital GmbH
Rosenstr. 2
26122 Oldenburg
T +49 89 215 362 320
M info@hz.digital
