Successful interface management between the business department and IT leads to innovative solution proposals and project approval
Finding a common language between the business department and IT is often not easy. Different experiences, expertise and jargon creates a barrier to mutual understanding and efficient cooperation. A solid understanding of different perspectives is essential, especially in cross-functional projects. As an interface partner, we offer the entire spectrum, from IT to business experts, and therefore serve as an intermediary.
In this particular case, H&Z.digital, with its interdisciplinary experience and holistic approach, supported its client in the conceptualisation of a marketing digitalisation project and accompanied it until the successful project release.
Starting point
- After conducting an internal marketing automation pilot, insights and requirements were consolidated and transitioned to project status.
- A cross-functional topic with a very tight timeframe
- Different communication levels and technical jargon made it difficult to find quick solutions
- Missing of a neutral interface position with a technical and professional background
Solution
- Independent, conceptual translator between the department and IT
- Agile requirements workshop with participants from both departments for joint requirements and solution finding
- Advancing the overall transformation process
- Interface management for successful bridging
Customer benefits
- Creation of a general concept for a marketing digitisation project
- Successful project approval by the management board
- Creating a consensus between the department and IT
- Promoting good, professional and efficient cooperation
- Avoiding misinterpretations and misunderstandings
Customer
M-net Telecommunications GmbH
Branch
Telecommunication & Internet
Consulting field
Digital Processes
Change and transformation support
Duration
Two months
More about the topic
Bridging the gap between IT & business through interface management
Further testimonials
Do you have any more questions?
Locations
South
H&Z.digital GmbH
Max-Joseph-Str. 6
80333 München
North
H&Z.digital GmbH
Rosenstr. 2
26122 Oldenburg
T +49 89 215 362 320
M info@hz.digital
