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A chatbot provides fast, reliable answers to all questions

Chatbots provide direct, mobile access to important data for informed business decisions.

A chatbot is a fully automated technical dialogue system based on programmed routines, databases, internet research and artificial intelligence (AI). This technology can provide employees with corporate data from all source systems and pre-calculated KPIs with just a few clicks or keywords, helping them to make better, data-based decisions. Even live data can be displayed with second-level precision. Chatbots are often used as an interface between customers and the company, but can also be used to increase internal efficiency – as in the case of our customer, who uses chatbots directly for regular real-time updates in production.

Starting point

  • Complex and different software for the individual departments
  • Lack of an authorization concept for access to company data
  • Lack of mobile access to important company data
  • Long calculations of KPIs

Solution

  • Selecting a chatbot (e.g. MS Botframework)
  • Implementation of an authorization concept or integration of existing user administration
  • Connecting all source systems to the bot
  • Definition of the interaction possibilities with the bot

Customer benefits

  • Availability of second-level precision live data with a single click
  • Enabling spontaneous but informed business decisions
  • Mobile retrieval of company data
  • Cross-platform availability incl. User management

Customer
Ursapharm

Branch
Pharmacy

Consulting field
Digital Processes
Change and transformation support

Technology

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Locations

 

South

H&Z.digital GmbH

Max-Joseph-Str. 6

80333 München

 

North

H&Z.digital GmbH

Rosenstr. 2

26122 Oldenburg

 

T +49 89 215 362 320

M info@hz.digital