Bridging the gap between IT & business through interface management

Bridging the gap between IT & business through interface management

Misunderstandings are not unusual, especially between the business department and IT. Different experiences, expertise and jargon create a barrier to mutual understanding and efficient cooperation. A solid knowledge of the different perspectives is therefore essential for cross-departmental projects. As an interface partner, we offer the entire spectrum from IT to business experts and therefore serve as an intermediary.

Problem

Technical communication barriers come from the different orientations of two parties and the resulting different knowledge and experience backgrounds. This often leads to misinterpretations and misunderstandings. Only a few employees usually have enough expertise to be able to navigate safely in both the specialist areas and IT. The reasons for this are often the lack of corresponding roles in the company. Training in the areas of data competency and digitization for employees in marketing, HR, finance, and other departments is also typically rare. This leads to problems in implementing cross-departmental digitization and BI projects. Often, departments cannot translate their objectives and requirements for IT into meaningful tasks because they lack the necessary expertise for this kind of perspective change. Without appropriate interface positions, this leads to misinterpretations, misunderstandings, lengthy as well as inefficient meetings and often to costly project delays.

Solution

Thanks to our know-how in project management, change management and consulting for digitali-
sation projects, we at H&Z.digital are able to mediate between technology and the business side. We take care of your data management, and we regularly support our clients in identifying missing roles in the data and interface area, ensuring the long-term functionality of new systems.

Outcome

Creating bonds between IT and business is an important part of any successful digi-
tisation project. A better mutual understanding creates a common consensus and avoids misunderstandings. This not only helps achieve project goals more quickly and efficiently but also promotes collaboration by creating a better understanding and a shared vocabulary, which also drives overall transformation processes in the company. Interface management, therefore, helps companies work better and more efficiently both in the short term and in the long run.